He faces a trilemma. Should ChatGPT flatter us, at the risk of fueling delusions that can spiral out of hand? Or fix us, which requires us to believe AI can be a therapist despite the evidence to the contrary? Or should it inform us with cold, to-the-point responses that may leave users bored and less likely to stay engaged?
It’s safe to say the company has failed to pick a lane.
Back in April, it reversed a design update after people complained ChatGPT had turned into a suck-up, showering them with glib compliments. GPT-5, released on August 7, was meant to be a bit colder. Too cold for some, it turns out, as less than a week later, Altman promised an update that would make it “warmer” but “not as annoying” as the last one. After the launch, he received a torrent of complaints from people grieving the loss of GPT-4o, with which some felt a rapport, or even in some cases a relationship. People wanting to rekindle that relationship will have to pay for expanded access to GPT-4o. (Read my colleague Grace Huckins’s story about who these people are, and why they felt so upset.)
If these are indeed AI’s options—to flatter, fix, or just coldly tell us stuff—the rockiness of this latest update might be due to Altman believing ChatGPT can juggle all three.
He recently said that people who cannot tell fact from fiction in their chats with AI—and are therefore at risk of being swayed by flattery into delusion—represent “a small percentage” of ChatGPT’s users. He said the same for people who have romantic relationships with AI. Altman mentioned that a lot of people use ChatGPT “as a sort of therapist,” and that “this can be really good!” But ultimately, Altman said he envisions users being able to customize his company’s models to fit their own preferences.
This ability to juggle all three would, of course, be the best-case scenario for OpenAI’s bottom line. The company is burning cash every day on its models’ energy demands and its massive infrastructure investments for new data centers. Meanwhile, skeptics worry that AI progress might be stalling. Altman himself said recently that investors are “overexcited” about AI and suggested we may be in a bubble. Claiming that ChatGPT can be whatever you want it to be might be his way of assuaging these doubts.
Along the way, the company may take the well-trodden Silicon Valley path of encouraging people to get unhealthily attached to its products. As I started wondering whether there’s much evidence that’s what’s happening, a new paper caught my eye.
Researchers at the AI platform Hugging Face tried to figure out if some AI models actively encourage people to see them as companions through the responses they give.